Fair Dealing Matters to You
Aleta Planet Pte Ltd (“Aleta Planet”) are always ready and focused on providing quality services to our customers in a fair manner.
At Aleta Planet, we are committed to delivering the Fair Dealing outcomes.
- Aleta Planet’s Board and Senior Management Team are instrumental in ensuring the implementation of a Fair Dealing culture and incorporate it into our daily operations. We are a believer that fairness is important in helping to build and develop trust and loyalty through constant ethical practices and behaviour.
- Aleta Planet strongly believe that through delivering quality products and services constantly, together with feedback from the customers will ensure a better customer experience with us.
- Professionalism is important. Hence, our staff are constantly engaged in training to ensure that they are competent and possess superior knowledge to provide quality service to our customers.
- Aleta Planet also pledged that we will provide clear, relevant and timely information and updates enabling our customers to make informed financial decisions.
- At Aleta Planet, customer can expect to receive fair treatment to their feedback and complaints. We assure our customers that we do have a robust and independent process in place to attend and resolve complaints in a prompt manner.
If you have any questions about Fair Dealing or wish to provide feedback to improve our services, please email us at CS@Aletaplanet.com